Exchange & Return Policy
- Customers can exchange/return their order within 7 days of the order delivery.
- All returns must be in unused condition with all original tags and packaging intact.
- Please submit the Return/Exchange form. Click here.
- As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:
Neo Garments
Travasso Bldg., 6, 1st Floor, Plot 8,
6B, New Girgaonkar Wadi, Shitladevi Temple Road,
Near Utpal Park, Oppo. Amrutlal Chemox,
Mahim, Mumbai 400016, Maharashtra.
- A maximum of Rs. 100 will be refunded to you as courier charges to your Bank Account through NEFT (Online Transfer) within 48 hrs.
- In case of returns, the price of the product and Rs. 100/- (courier charges) will be deposited in your bank account.
- PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
- Please send us photo of courier slip and send us your bank details (Name, Account Number, IFSC Code and Branch) by mail to neogarments.online@gmail.com or whatsapp on 09320885893.
- After receiving the courier receipt, we will dispatch you the required size (for exchanging products) within 24 hrs.